- Order entry & follow up (initial orders, reorders, samples orders, etc)
- Order book management / orders to cash conversion
- Follow up of sample sets and look books
- Responding to wholesale customers’ and agents queries by telephone or email
- Handling wholesale customers’ complaints and returns
- Liaise with Sales, Logistics and Finance (AR)
- Sales reports-Answer our on-line customers’ doubts, requests and claims per email, phone and chat
- Oversee the on-line orders, shipments and deliveries
- Monitor claims, returns and refunds
- Help solve any issue and elevate the customer experience
- Report issues, liaise with On-Line and Logistics depts.
- Giving support to the CS Department in a day to day basis
Requisitos
- University degree in progress in Business, E-comm, Digital Marketing or similar
- Fluent in English, another European language is a plus (German, French, Italian)
- Good verbal and written communication skills Service-minded and organized, attention to detail
Qué ofrecemos
Ecoalf es un referente a nivel mundial, pionero en el sector de la moda sostenible. La marca nace en el 2012 con la misión de crear la primera generación de productos de moda reciclados con la misma calidad, diseño y propiedades técnicas que los mejores productos no reciclados, demostrando que no es necesario seguir abusando de los recursos naturales del planeta de una forma indiscriminada. #BecauseThereIsNoPlanetB
