Global Digital Product & Experience Manager

IT STARTS HERE 

Santander (*****************) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. 

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. 

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. 

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.  

THE DIFFERENCE YOU MAKE 

Santander Insurance is looking for a Global Digital Product & Experience Manager  based out of Madrid. 

As Global Digital Product & Experience Manager, your mission will be to: 

Ensure effective execution of the digital insurance product roadmap. Elevate digital customer experience standards across all channels. Coordinate structured follow-up of digital performance across markets. Translate strategic priorities into actionable product and experience initiatives. 

You will operate at the intersection of Product, Experience and Market Coordination, ensuring that global strategic priorities are effectively executed and consistently implemented across markets. 

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: 

• Lead the definition and evolution of the end-to-end digital insurance experience across app, web and assisted channels.  

• Drive journey simplification, friction reduction and customer-centric design principles.  

• Identify structural UX barriers impacting conversion and engagement.  

• Ensure cross-channel consistency between digital and assisted environments.  

• Collaborate closely with the CRO & Experimentation Lead to embed behavioral insights into journey design.  

• Establish scalable UX standards and design guidelines across markets.  

• Support countries in diagnosing experience gaps and defining improvement action plans.  

• Act as functional owner of the Digital Insurance squads (e.g., Daily Insurance and Protection Product squads).  

• Govern backlog prioritization based on business impact and funnel performance.  

• Ensure alignment between product roadmap and defined growth objectives.  

• Coordinate closely with Technology and BECO teams to ensure timely and effective delivery.  

• Monitor delivery progress and address cross-functional dependencies.  

• Act as the main coordination point between Global and local digital insurance teams.  

• Establish structured governance routines (e.g., performance reviews, roadmap alignment sessions).  

• Monitor action plan execution across markets.  

• Ensure consistent implementation of global initiatives and standards.  

• Identify performance gaps a…